You're the Support Engineer that everybody goes to when nobody else can tackle the issue. And afterward, you regularly know the appropriate response without investigating it, or you know precisely where to go to locate the correct answer. Coaching may not be a piece of your official title as a Technical Support Engineer - however you do it consistently with Level I and Level II Engineers. You've been a street warrior, and now you're excited for better work/life parity, and you just need to work for a main edge Networked AV Engineer organization. You are the perfect contender for Atlona's Technical Support Engineer position!
What You'll Do:
Answering to the Technical Services Manager you will appreciate working at our new San Jose office with its open floor plan, rich stopping, simple access to open transportation, and selection of cafés inside strolling separation. Your crucial a Technical Support Engineer will be to charm our clients with your stunning help and your insight into our items and frameworks. You will likewise fill in as a good example and tutor to our Level I and Level II Technical Support Engineers. Your duties will include:
Settling heightened issues that less experienced specialists have been not able to determine
Repeat troublesome issues to decide conceivable fixes/goals for local and universal clients
Become the Subject Matter Expert in our advances and items
Catching any Tier II accelerations that merit a specialist examination and development (go about as International contact support/significant accomplice bolster lead)
Team up with Engineers and other interior assets varying for heightening way, to give appropriate information to determine the cases including Atlona's multi-extend AV items and obviously record those procedures in the CRM framework
Draw in yourself and the group with creating material for Atlona item preparing recordings dependent on the highest FAQs
Partake in arrangements creation, lead arrangement surveys, and direct tech snacks no less than each other quarter
Ready to travel and bolster client on location (20~25%).
What You'll Bring:
Four year certification in Computer Science OR equal preparing and experience
Strong Experience in programing Automation Systems, for example, Crestron or AMX
Full comprehension of Audio DSP setup and completely acquainted with QSC or Biamp programing.
Past involvement in Networked Audio arrangements
Strong Knowledge of Network Routers, Switches, Wireless Access Points and Firewalls
Involvement in Video Conferencing frameworks (Cisco, Polycom, Lifesize)
CCNA accreditation or comparable information and experience is an or more
Involvement in Jira or Zendesk is an or more
Thorough, cooperative person with heavenly composed and oral relational abilities
Want to develop your administration characteristics, guide others, and contribute your gifts to our organization
Capacity to work in a dynamic and developing beginning up condition.
Atlona gives equivalent work chance to all representatives and candidates, paying little heed to an individual's age, race, shading, physical or mental handicap, hereditary data, sex, sex character or articulation, conjugal status, ailment, family line, military or veteran status, national cause, religion, strict ideology, sex, sexual direction, or some other ensured status under government, state, or neighborhood law.
Established in 2003, Atlona has been structuring and designing honor winning items for a various scope of private AV and business AV/IT markets, including instruction, business, government, diversion and social insurance. The organization pulls in dynamic, light-footed and innovative pioneers that have solid business insight joined with a client driven direction. Atlona offers a quick paced, and imaginative condition where workers around the globe can develop and advance to stay aware of the speed of mechanical headways ceaselessly reshaping the business. Focused on changing the world, Atlona offers its representatives a culture where they can seek after their expert and individual interests and love what they do. Atlona is searching pioneers and out of the case scholars. Our workers are forming the universe of tomorrow, and driving advancement. We welcome you to investigate the openings for work accessible at Atlona.
What You'll Do:
Answering to the Technical Services Manager you will appreciate working at our new San Jose office with its open floor plan, rich stopping, simple access to open transportation, and selection of cafés inside strolling separation. Your crucial a Technical Support Engineer will be to charm our clients with your stunning help and your insight into our items and frameworks. You will likewise fill in as a good example and tutor to our Level I and Level II Technical Support Engineers. Your duties will include:
Settling heightened issues that less experienced specialists have been not able to determine
Repeat troublesome issues to decide conceivable fixes/goals for local and universal clients
Become the Subject Matter Expert in our advances and items
Catching any Tier II accelerations that merit a specialist examination and development (go about as International contact support/significant accomplice bolster lead)
Team up with Engineers and other interior assets varying for heightening way, to give appropriate information to determine the cases including Atlona's multi-extend AV items and obviously record those procedures in the CRM framework
Draw in yourself and the group with creating material for Atlona item preparing recordings dependent on the highest FAQs
Partake in arrangements creation, lead arrangement surveys, and direct tech snacks no less than each other quarter
Ready to travel and bolster client on location (20~25%).
What You'll Bring:
Four year certification in Computer Science OR equal preparing and experience
Strong Experience in programing Automation Systems, for example, Crestron or AMX
Full comprehension of Audio DSP setup and completely acquainted with QSC or Biamp programing.
Past involvement in Networked Audio arrangements
Strong Knowledge of Network Routers, Switches, Wireless Access Points and Firewalls
Involvement in Video Conferencing frameworks (Cisco, Polycom, Lifesize)
CCNA accreditation or comparable information and experience is an or more
Involvement in Jira or Zendesk is an or more
Thorough, cooperative person with heavenly composed and oral relational abilities
Want to develop your administration characteristics, guide others, and contribute your gifts to our organization
Capacity to work in a dynamic and developing beginning up condition.
Atlona gives equivalent work chance to all representatives and candidates, paying little heed to an individual's age, race, shading, physical or mental handicap, hereditary data, sex, sex character or articulation, conjugal status, ailment, family line, military or veteran status, national cause, religion, strict ideology, sex, sexual direction, or some other ensured status under government, state, or neighborhood law.
Established in 2003, Atlona has been structuring and designing honor winning items for a various scope of private AV and business AV/IT markets, including instruction, business, government, diversion and social insurance. The organization pulls in dynamic, light-footed and innovative pioneers that have solid business insight joined with a client driven direction. Atlona offers a quick paced, and imaginative condition where workers around the globe can develop and advance to stay aware of the speed of mechanical headways ceaselessly reshaping the business. Focused on changing the world, Atlona offers its representatives a culture where they can seek after their expert and individual interests and love what they do. Atlona is searching pioneers and out of the case scholars. Our workers are forming the universe of tomorrow, and driving advancement. We welcome you to investigate the openings for work accessible at Atlona.
No comments:
Post a Comment