System administrator skills, knowledge and tasks

As part of his professional activity, a helpdesk administrator must solve a wide range of tasks. To do this, he must have the necessary skills and knowledge. In particular, for the successful management of a company's information infrastructure, a good helpdesk must possess the following skills and knowledge: skills for servers

The skill of using search engines correctly is the ability to accurately and quickly formulate the correct queries.

Good knowledge of the GUI operating systems used in the company. It is recommended to familiarize yourself in detail with new versions of operating systems immediately after their release in order to quickly and efficiently implement updates. Of course, we are talking mainly about different versions of Windows.

Thorough knowledge of software that allows you to remotely access computers. Applications such as SysAid, RMS, Teamviwer, RDP system client and others are used for this purpose.

Possession of skills in working with the command line. The sysadmin must know all the basic commands well and be able to use them correctly.

Ability to work with all major software used in the company. The sysadmin performs tasks of installing and removing programs, performing basic settings. He also has to regularly work with Office Suite programs, browsers, email clients, antivirus software, im-agent, etc.

Ability to work with basic snap-ins to perform operating system customization, including compmgmt, msconfig, services, printmanagment, etc.

Ability to work with peripheral equipment. The helpdesk is periodically required to install and configure printers, scanners, keyboards, mice, webcams, acoustics, card readers and other devices.

Skills and understanding of working with hardware. When working in a company, a system administrator regularly has to disassemble and assemble computers, carry out diagnostics, carry out preventive work, and minor repairs of PCs.

In addition, a system administrator in his daily work has to deal with many other tasks and problems, the circle of which is very difficult to outline. Therefore, it is very important for a specialist to constantly develop, to keep his knowledge and skills up to date.

Basic requirements for a specialist - system administrator

Like any other professional, a system administrator must meet certain basic requirements to work in a company. The list of these requirements may differ significantly depending on the specifics of a particular organization. In particular, it depends on the specifics of building the company's IT infrastructure, the software systems used in it, and many other factors. For example, frequency system administrators are required to have a thorough knowledge of such complexes as 1C, Kubernetes, ownership of specific DBMS and other types of software.

However, it is also possible to single out a set of universal basic requirements that apply to system administrators in almost every company. These requirements include the following:

Windows OS administration skills. May also require administration of Unix and other operating systems. Administration includes security management, setting group policies, creating users, managing remote access and many other procedures.

Possession and understanding of the OSI network model, as well as basic network protocols.

Proficiency in bash scripting, PowerShell to optimize and automate the day-to-day routine functions of system administration.

Ability to carry out constant infrastructure and network monitoring, to perform routing and configuration of local networks.

Concept and skills in working with IP telephony servers and mail servers.

Skills of working with office software and applications.

Ability to perform repair and maintenance of computer and peripheral equipment.

A cursory glance at these requirements might think that they are not that high. However, this is not the case. To master each of the items on this list, specialists need to study a lot of technical documentation, instructions, master numerous chips and features of work. Moreover, these are only basic requirements. For the successful realization of oneself in the profession of a system administrator, a specialist has to constantly engage in self-development during practical work.