Introduction to Cisco Collaboration Basics

CCNP Collaboration status candidates

System Administrators

Network engineers

System engineers

Prerequisites

This training is for the beginner level. There are no special requirements for the competence of the listeners, but the following skills will be useful and will make listening to the training more comfortable: cisco voice engineer

General computer literacy and browser skills.

Knowledge of the Cisco Internetwork Operating System (Cisco IOS®) Command Line Interface

Course Objectives

After completing this course, students will be able to:

Understand how the Cisco Collaboration Solution works and the role of key devices and platforms in the solution

Configure and modify key Cisco Unified Communications Manager (CM) settings, including service settings, global settings, CM groups, time settings, and device pools

Expand IP phones using automatic registration, as well as using manual configuration, look for reasons for the impossibility of phone registration

Describe the process of establishing and breaking connections using the SIP and SDP protocols

Manage user accounts in Cisco Unified Communications Manager (local and obtained via LDAP), including setting up user groups, service profiles, and UC services

Configure dial plan elements related to infrastructure centered on a single site, including configuring Route Group, Local Route Group, Route List, Route patterns, Translation patterns, SIP trunks, and SIP Route patterns

Enforce device and number access to services

Configure Cisco Unified Communications Manager to work with Cisco Jabber and implement key functionality for end users (call park, softkeys, shared lines and pickup groups)

Implement a simple SIP dial plan on Cisco voice gateways to connect to the PSTN

Control access to media resources within Cisco Unified Communications Manager and voice gateways

Work with management and reporting tools such as Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs).

Understand the prerequisites for implementing video phones in Cisco Unified Communications Manager

Describe the process for integrating Cisco Unity® with Cisco Unified Communications Manager. and default call handler behavior

Course

Outline This training provides the skills and knowledge necessary to administer and maintain a simple VoIP infrastructure built with Cisco Unified Communications Manager and voice gateways, all concentrated in a single site. The course covers the basic parameters of the Cisco Unified Communications Manager, the processes for managing devices (IP phones and Cisco video phones), users, media resources, and the Cisco Unified Communications Manager tools needed to successfully troubleshoot. You can also learn the basic principles of building call routing on Cisco voice gateways using SIP

This course offers the basic knowledge required to complete CCNP Collaboration level trainings. It is also suitable for first introducing students to the Cisco Collaboration Infrastructure.

The course program The training consists of the following theoretical modules:

• Introduction to Cisco Collaboration Products.

• An introduction to Cisco Unified Communications Manager and basic configuration.

• Setting up terminal devices, reviewing the registration process.

• Consideration of codecs and signaling procedures.

• User Management in Cisco Unified Communication Manager.

• Description of a simple dial plan.

• Introduction to the concept of Class of Service.

• Working with telephones and functionality for end users.

• Description of the Cisco ISR platform as a voice gateway.

• Working with media resources in Cisco Unified Communication Manager.

• Maintenance of the platform and work with reports.

• Description of additional conditions required for the introduction of video phones.

• Description of the Cisco Unity Connection platform.

The course contains the following labs:

• Basic configuration of Cisco Unified Communications Manager and Enterparise parameters.

• Configuring basic parameters for the Cisco Unified Communications Manager platform.

• Configuring the access switch for connecting end devices.

• Manual configuration of phones, setting up automatic registration.

• Endpoint administration in Cisco Unified Communications Manager.

• Create local users and configure LDAP.

• Work with users in Cisco Unified Communications Manager.

• Create a basic call routing plan.

• Exploration of partitions and Call Search Space.

• Configuring the functionality of Private Line Automatic Ringdown (PLAR).

• Configuring Cisco Jabber Client for Windows.

• Working with general settings of terminal devices.

• Configuring Voice over Internet Protocol (VoIP) Dial Peer.

• Configuring ISDN connections and Plain Old Telephone Service (POTS) Dial Peer.

• Control of access to media resources.

• Using management tools and reporting.

• Use of tools for troubleshooting the operation of terminal devices.

• Integration of Unity Connection and Cisco Unified CM.

• User management in Unity Connection.