Technical support specialist

Get Course is a full-service platform for selling and conducting online training. Our clients are coaches, teachers, info-businessmen.

Get Course consists of several modules: Voice engineer job description

website and landing page builder,

online training systems,

webinar room,

mailing systems,

CRM,

analysts,

auto funnels.

The number of clients of our company is growing, so our team needs new cool specialists.

If you like to help people solve their problems, come up with non-standard solutions, if you are energetic, sociable and accurate, have good self-control - we will be very pleased to make people's lives easier and their business more efficient together with you!

Attention! Remote employment

Requirements:

Experience from 1 year;

Technical education as a plus;

Competent Russian;

Business correspondence skills;

Additional conditions:

The presence of a computer with sufficient power and stable / high-speed Internet to perform work tasks.

It is very good if you:

Tried to layout the page using HTML / CSS and you got it;

Have ever made your site on your domain;

Have experience in technical support, communicating with customers by phone;

Have testing experience;

Know the programming language;

You are able to install on the page the counters of J. Metrica, Google Analytics, GTM;

Love to learn something new!

Tasks:

User technical support:

Consulting on the functionality and capabilities of the system

Development of non-standard solutions for user tasks

Functional testing

Writing bug reports, technical specifications

Conducting training consultations via Skype for new clients

Conducting consultations and system settings according to client tasks:

binding the client's domain to our ns-server;

editing html pages in the SMS system;

setting up mailings, etc.

setting up business processes;

setting up the structure of trainings;

configuring channels for traffic accounting using utm tags;

analysis of sales and conversions;

consulting on any aspect of the system.

Consulting users by phone

Support and expansion of the knowledge base.